Smart Remote Device

Connect a Samsung TV

For Samsung Smart TVs from 2016 or later (Tizen). The first time you connect, you press Allow on the TV once.

Before you start

The TV is fully on (screen lit), not in standby.
The TV and the phone use the same Wi-Fi network. Do not use a guest network. Turn off mobile data and VPN on the phone.
Keep the TV's own remote near you. You need it to press Allow.

Connect for the first time

Open the app. The Choose TV screen finds TVs on your network. Select your Samsung TV.
The TV asks if it can allow Smart Remote to connect. With the TV's remote, select Allow and press OK. The message shows for about 30 seconds.
The app shows a ✓ and opens the remote. Next time, the app connects by itself and the TV does not ask again.

No message on the TV? See “No Allow message” below.

TV settings to turn on

Names can be slightly different on your TV model.

Access Notification (so the TV asks to Allow): Settings › General › External Device Manager › Device Connection Manager › Access Notification. Set it to On or First Time Only.
Turn the TV on from the phone: Settings › General › Network › Expert Settings › Power On with Mobile. Then the power key in the app turns the TV on when it is off.
Find the TV's IP address (to enter it manually): Settings › General › Network › Network Status › IP Settings.

Common problems

The app does not find the TV: Make sure both use the same Wi-Fi. If the TV is still not listed, tap Enter IP at the bottom of the list and type the TV's IP address (see above). On iPhone, go to Settings › Privacy & Security › Local Network and turn it on for Smart Remote Device.
No Allow message: Make sure Access Notification is on (see above). Close the app that is open on the TV and go to the home screen. Then tap Retry in the app.
Timed out: “Timed out. Press Allow on the TV…”You did not press Allow in time. Tap Retry and select Allow as soon as the message shows.
You pressed Deny by mistake: “The TV denied the connection…”Go to Settings › General › External Device Manager › Device Connection Manager › Device List, select Smart Remote and change it to Allow (or delete it so the TV asks again). Then tap Retry.
The TV refused the connection: “The TV refused the connection…”The TV is off or has just started. Turn the TV on, wait about 20 seconds and try again. If it still fails, turn on Power On with Mobile and IP Remote (if available) in Settings › General › Network › Expert Settings.
Can't reach the TV: “Can't reach the TV…”The phone is on another network (guest Wi-Fi, mobile data), or the router has AP isolation / Client isolation on. Turn it off in the router's admin page.
The TV does not respond, or a security error: Unplug the TV for about 1 minute, then plug it in again (the remote's power key only puts the TV in standby). Restart the router if necessary.

Still not working?

On the Choose TV screen, tap ⋮ › Report a problem, tap Copy, and email it to support@tiniappstudio.com with your TV model (for example, UA50TU8500).